Read the textbook chapter and attached lecture notes then:
Write a letter of complaint to a company that has disappointed you. In your letter state the product OR service for the complaint letter.
I also want to review formatting for our documents. All memos and emails should use proper headings:
TO: From: Date: Subject. Emails should not be emailed but submitted as a WORD documents using the emails headings.
Letters should have both the sender’s and receiver’s addresses, the date, a greeting, closing, and signature. Subject lines should have first, last, and important words capitalized. The subject line should be specific to the document and only 5-6 words. Refer to your notes for additional information.
All 3 documents (Emails, memos, and letters) should follow the 3 paragraph format:
Paragraph 1 is a short paragraph that provides the purpose of the document.
Paragraph 2 provides the details and if there are many, break the information into 2 paragraphs.
Paragraph 3 provides any contact and/or response information.
If you use this type of format, you will also be able to organize your information for the document.