“1. A _____________ is a broad set of organizational plans
for implementing the decisions made for
achieving organizational goals.
a. strategy
b. mission
c. formula
d. function
2. _____________ are performance targets, the means by which
organizations and their managers
measure success or failure at every level.
a. Tactics
b. Mission statements
c. Strategies
d. Goals
3. Goals that generally extend beyond five years or more are
referred to as _____________.
a. long-term goals
b. strategies
c. short-term goals
d. intermediate goals
4. When Kodak adopts a goal of increasing its share of the
35mm film market by 10 percent
during the next eight years, it is called a(n) _____________
goal.
a. intermediate
b. tactical
c. long-term
d. short-term
5. E-partnering involves _____________.
a. hooking up to another companys inventory records
b. sharing a Web server with another company
c. buying shares of small companies that are similar to the
purchasing firm
d. buying shares of small companies that can provide
technology that the purchasing
company does not have

Unit 2 Examination
85
BAM 105 Introduction to Business
6. Scanning the environment for threats and opportunities is
referred to as _____________.
a. environmental analysis
b. organizational analysis
c. devising strategy
d. developing implementation tactics
7. The purpose of _____________ analysis is to better
understand a companys internal strengths
and weaknesses.
a. product
b. environmental
c. organizational
d. human resource
8. Which of the following is NOT a level of plans?
a. organizational plans
b. strategic plans
c. tactical plans
d. operational plans
9. Contingency planning is planning for _____________.
a. disasters
b. change
c. environmental analysis
d. organizational analysis
10. Hewlett Packards decision to move towards a more
centralized structure is an example of
_____________.
a. organizing
b. controlling
c. planning
d. leading
11. When each department targets a specific customer
category, departmentalization occurs along
_____________ lines.
a. functional
b. product
c. customer
d. process

Unit 2 Examination
86
BAM 105 Introduction to Business
12. Authority that flows up and down the chain of command is
called _____________ authority.
a. line
b. delegated
c. departmental
d. staff
13. Chief among the factors playing a part in determining an
organizations structure are
_____________.
a. mission and strategy
b. competition and technology
c. location and life-cycle stage
d. profitability and leverage
14. Which of the following structures rely on product
departmentalization?
a. functional
b. matrix
c. international
d. divisional
15. The term _____________ refers to all the activities
involved in making products, goods and
services for customers.
a. scheduling
b. planning
c. processes
d. operations
16. In a _____________ system, the customer is part of the
system during service delivery.
a. quality
b. high-contact
c. low-contact
d. customer
17. Machine, woodworking and dry cleaning shops typically
use _____________ layouts.
a. hybrid
b. product
c. custom-products
d. same-steps

Unit 2 Examination
87
BAM 105 Introduction to Business
18. Which of the following best describes total quality
management (TQM)?
a. the consistency of a products quality from unit to unit
b. the performance features offered by a product
c. the principle that quality belongs to everyone on the job
d. all activities involved in getting high-quality products
into the marketplace
19. Which of the following best describes business process
reengineering?
a. a program certifying that a factory, laboratory or office
has developed pollution-control
standards
b. the principle of looking at the supply chain as a whole
in order to improve the overall
flow through the system
c. a program certifying that a factory, laboratory or office
has met the quality management
standards of the International Organization for
Standardization
d. the redesigning of business processes to improve performance,
quality and productivity
20. _____________ are the total set of work-related
behaviors that the organization expects
employees to display.
a. Counterproductive behaviors
b. Organizational citizenship
c. Employees behaviors
d. Performance behaviors
21. Employees are given a voice in how they do their jobs
and how the company is managed in
_____________.
a. job design
b. participative management and empowerment
c. a piecework system
d. job enrichment
22. Job rotation is a type of _____________ program.
a. MBO
b. job enrichment
c. goal-setting
d. job redesign

Unit 2 Examination
88
BAM 105 Introduction to Business
23. Which of the following restructures work to achieve a
more satisfactory fit between workers and
their jobs?
a. participative management
b. job redesign
c. team management
d. MBO
24. The Principles of Scientific Management was written by
_____________.
a. Frederick Herzberg
b. Frederick Taylor
c. Douglas McGregor
d. Abraham Maslow
25. Stability and a pension plan can meet the _____________
needs level in the hierarchy of needs
model.
a. self-actualization
b. security
c. social
d. physiological
1. A _____________ is a broad set of organizational plans
for implementing the decisions made forachieving organizational goals.a. strategyb. missionc. formulad. function2. _____________ are performance targets, the means by which
organizations and their managersmeasure success or failure at every level.a. Tacticsb. Mission statementsc. Strategiesd. Goals3. Goals that generally extend beyond five years or more are
referred to as _____________.a. long-term goalsb. strategiesc. short-term goalsd. intermediate goals4. When Kodak adopts a goal of increasing its share of the
35mm film market by 10 percentduring the next eight years, it is called a(n) _____________
goal.a. intermediateb. tacticalc. long-termd. short-term5. E-partnering involves _____________.a. hooking up to another companys inventory recordsb. sharing a Web server with another companyc. buying shares of small companies that are similar to the
purchasing firmd. buying shares of small companies that can provide
technology that the purchasingcompany does not haveUnit 2 Examination85BAM 105 Introduction to Business6. Scanning the environment for threats and opportunities is
referred to as _____________.a. environmental analysisb. organizational analysisc. devising strategyd. developing implementation tactics7. The purpose of _____________ analysis is to better
understand a companys internal strengthsand weaknesses.a. productb. environmentalc. organizationald. human resource8. Which of the following is NOT a level of plans?a. organizational plansb. strategic plansc. tactical plansd. operational plans9. Contingency planning is planning for _____________.a. disastersb. changec. environmental analysisd. organizational analysis10. Hewlett Packards decision to move towards a more
centralized structure is an example of_____________.a. organizingb. controllingc. planningd. leading11. When each department targets a specific customer
category, departmentalization occurs along_____________ lines.a. functionalb. productc. customerd. processUnit 2 Examination86BAM 105 Introduction to Business12. Authority that flows up and down the chain of command is
called _____________ authority.a. lineb. delegatedc. departmentald. staff13. Chief among the factors playing a part in determining an
organizations structure are_____________.a. mission and strategyb. competition and technologyc. location and life-cycle staged. profitability and leverage14. Which of the following structures rely on product
departmentalization?a. functionalb. matrixc. internationald. divisional15. The term _____________ refers to all the activities
involved in making products, goods andservices for customers.a. schedulingb. planningc. processesd. operations16. In a _____________ system, the customer is part of the
system during service delivery.a. qualityb. high-contactc. low-contactd. customer17. Machine, woodworking and dry cleaning shops typically
use _____________ layouts.a. hybridb. productc. custom-productsd. same-stepsUnit 2 Examination87BAM 105 Introduction to Business18. Which of the following best describes total quality
management (TQM)?a. the consistency of a products quality from unit to unitb. the performance features offered by a productc. the principle that quality belongs to everyone on the jobd. all activities involved in getting high-quality products
into the marketplace19. Which of the following best describes business process
reengineering?a. a program certifying that a factory, laboratory or office
has developed pollution-controlstandardsb. the principle of looking at the supply chain as a whole
in order to improve the overallflow through the systemc. a program certifying that a factory, laboratory or office
has met the quality managementstandards of the International Organization for
Standardizationd. the redesigning of business processes to improve performance,
quality and productivity20. _____________ are the total set of work-related
behaviors that the organization expectsemployees to display.a. Counterproductive behaviorsb. Organizational citizenshipc. Employees behaviorsd. Performance behaviors21. Employees are given a voice in how they do their jobs
and how the company is managed in_____________.a. job designb. participative management and empowermentc. a piecework systemd. job enrichment22. Job rotation is a type of _____________ program.a. MBOb. job enrichmentc. goal-settingd. job redesignUnit 2 Examination88BAM 105 Introduction to Business23. Which of the following restructures work to achieve a
more satisfactory fit between workers andtheir jobs?a. participative managementb. job redesignc. team managementd. MBO24. The Principles of Scientific Management was written by
_____________.a. Frederick Herzbergb. Frederick Taylorc. Douglas McGregord. Abraham Maslow25. Stability and a pension plan can meet the _____________
needs level in the hierarchy of needsmodel.a. self-actualizationb. securityc. sociald. physiological”