The Case of Nonlistening Paula I’d like you to please read the case study and instructions and questions below. “I didn’t mean to do it,” Paula told Alberto, her boss at the factory outlet. “I just misheard you.”Tuesday had begun as a typical day in Paula’s busy life. She had attended morning classes, eaten late lunch with several friends, and then left campus for a nearby factory outlet store where she was employed as an assistant manager on the evening shift to help pay her way through college.As she arrived, Paula’s boss said, “Be sure and mark the silk designer blouses down to $19.99.” It seemed low, but who was she to question Alberto’s instructions? She told Joe, one of the stock workers, to adjust the price to adjust the fee immediately.About an hour later, a salesperson, Abel, told Paula that the blouses were moving off the shelf. Paula instructed Joe to bring out another case. Indeed, before her shift’s end, eager shoppers had purchased the entire contents of five more points of silk designer blouses.As Paula prepared to close the store, she gazed at the now-depleted display and saw the problem. The blouses had been marked down to $9.99 erroneously.Just then, Alberto called Paula to see how things were going. She told him what had happened and explained, “I told Joe to mark the blouses down to $19.99 as you said, but he mistakenly marked them down to $9.99. He didn’t listen. Should I dock his pay or fire him?“Fire him?” came the reply. “I told you to mark the blouses up to $99.99. We’ve now lost $90 for every blouse we sold tonight! You and Joe are two of the worst listeners ever!Paula and her boss reached an agreement. The listening mistake would not be paid out of Paula’s salary all at once. It would be deducted from her paychecks over several weeks.Paula felt terrible. Lost in her thought, she wondered, “How could I have made such a costly mistake?”INSTRUCTIONS:Length: Your responses should each be at least one paragraph (3 sentences in length) per discussion question. For total points: Respond to two class members (2 to 3 sentences in length for each response).Be respectful: Please be respectful. Otherwise, your post will be deleted, and you will not receive credit.Please do the following and then respond to the questions below. Once you respond to the questions, post your responses. After you post your answers, you can respond to your classmates. Before responding to the discussion questions, make sure to complete the steps below:Step 1 – Read chapter 5 on listening. For discussion purposes, please read (5.2 – Barriers to Listening.)Step 2 – Read the article – The Art of Mindful ListeningStep 3 – Watch the TedTalk – Five Ways to Listen Better Step 4 – Watch the video – How Miscommunication HappensQUESTIONS:1. From chapter 5 (5.2 – Barriers to Listening), What type(s) of lousy listening practices did Paula and her co-worker Joe use?b) Why do you think Paula made the listening error? What about Joe?2. Share one listening barrier you have (5.2 – Barriers to Listening)b) and share one idea or concept from the article The Art of Mindful Listening c) and share one idea or concept from the TedTalk – Five Ways to Listen Better that can help you, Paula., and Her co-worker enhances listening and reduce any listening barriers.3. From the video How Miscommunication Happens, share one idea or concept that explains how miscommunication happens and share one idea or concepton how you can improve the communication process to improve your effectiveness in expressing yourself and understanding others. 4. From the book, reading, and videos, you have learned that Listening is one of the most important skills we can develop that impacts every aspect of our life, especially in our relationships with family, friends, and loved ones. In addition, constructive behavior, such as saying nice things, calmly discussing a problem, and actively listening, are keys to maintaining a relationship.In support of the importance of listening, American author David Augsburger wrote, “Being heard is so close to being loved that for the average person, they are almost indistinguishable. a) Do you agree? Disagree? Why?
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